Lilder Acceptable Use Policy - Service Usage Guidelines
Our Acceptable Use Policy (AUP) defines permitted and prohibited uses of Lilder services. By using our hosting, you agree to comply with these guidelines to ensure a safe, legal, and high-performing environment for all customers.Policy Overview
1. Prohibited Content - Illegal material, adult content, malware, spam2. Resource Usage - CPU, RAM, bandwidth, inode limits per plan
3. Legal Compliance - Copyright laws, DMCA, CAN-SPAM, GDPR
4. Network Conduct - No port scanning, DDoS attacks, hacking attempts
5. Enforcement - Warnings, suspensions, terminations for violations
+
% Legal Compliance
+
/7 Monitoring
+
Years Enforced
What Is Permitted & What Is Prohibited
Our AUP protects all customers by preventing abuse, ensuring legal compliance, maintaining server performance, and fostering a trustworthy hosting community.
PROHIBITED CONTENT: (1) Illegal material (child exploitation, terrorism, drug trafficking), (2) Adult/pornographic content (except designated adult hosting), (3) Malware/viruses/phishing sites, (4) Spam/unsolicited bulk email, (5) Copyright-infringing content (pirated movies, software, music), (6) Hate speech/harassment/doxxing, (7) Fraudulent schemes/scams. PROHIBITED ACTIVITIES: (1) Excessive resource usage (CPU >25%, RAM abuse), (2) Email spam (>200 emails/hour without consent), (3) Port scanning/network probing, (4) DDoS attacks/hacking attempts, (5) Reselling without authorization, (6) Running proxies/VPNs/Tor exit nodes. Violations result in account suspension and potential legal action.
Content Restrictions
No illegal content, malware, spam, or copyright infringement
Resource Limits
CPU, RAM, bandwidth, inode limits per hosting plan
Legal Compliance
DMCA, CAN-SPAM, GDPR, copyright law adherence required
Fair Use Enforcement
Warnings, suspensions, terminations for policy violations
Why We Enforce This Policy
Protecting Our Community & Infrastructure
Our AUP ensures server stability, prevents IP blacklisting, maintains legal compliance, protects all customers from abuse, and upholds our reputation as a trustworthy hosting provider.
We enforce the AUP to: (1) Maintain server performance (prevent resource abuse affecting other customers), (2) Avoid IP blacklisting (spam prevention keeps our IPs clean for email deliverability), (3) Ensure legal compliance (DMCA, CAN-SPAM, GDPR, copyright laws), (4) Protect all customers (prevent security threats, malware, attacks). Violations are handled based on severity: First offense = warning + 48 hours to comply, Second offense = suspension pending compliance, Severe violations (malware, spam, illegal content) = immediate suspension. We comply with law enforcement requests and legal notices.
Resource Fair Use
Prevent CPU/RAM abuse, ensure equal performance for all
Spam Prevention
Email limits, SPF/DKIM checks, clean IP reputation
Copyright Protection
DMCA compliance, copyright infringement monitoring
Security Enforcement
Block malware, hacking attempts, network attacks
% Compliant
+
/7 Monitoring
+
-Tier Enforcement
+
Years Enforced
Frequently Asked Questions
What content is strictly prohibited?
Strictly prohibited content: (1) Illegal material (child exploitation, terrorism, drug trafficking, human trafficking), (2) Malware/viruses (phishing sites, ransomware, trojans), (3) Spam/bulk email (unsolicited commercial emails), (4) Copyright infringement (pirated movies, software, music, ebooks), (5) Hate speech (racism, threats, doxxing), (6) Fraudulent schemes (scams, pyramid schemes). Adult content is prohibited except on designated adult hosting plans. Violations result in immediate suspension and potential legal action.
What are the resource usage limits?
Resource limits per plan: (1) CPU usage: Max 25% sustained (short bursts allowed), (2) RAM usage: Plan-specific (Starter: 2GB, Business: 4GB, Professional: 8GB), (3) Inodes: 300,000 files per account, (4) Email sending: 200 emails/hour, 2,000/day, (5) Bandwidth: Unmetered for legitimate traffic. Exceeding limits triggers warnings; repeated abuse may require upgrade or suspension. Contact support@lilder.com for resource-intensive applications.
What happens if I violate the AUP?
Violation enforcement: (1) First offense (minor): Warning email + 48 hours to remove violating content, (2) Second offense: Account suspension until compliance + final warning, (3) Third offense: Permanent termination without refund. Severe violations (malware, spam, illegal content) = immediate suspension without warning. Suspended accounts have 7 days to retrieve backups before deletion. We cooperate with law enforcement for illegal activities. Appeals can be submitted to abuse@lilder.com with explanation.
Can I run scripts or automated processes?
Yes, with restrictions: ALLOWED: (1) Cron jobs (max 1 per 15 minutes), (2) WordPress/Joomla (standard CMS operations), (3) E-commerce (WooCommerce, Magento, PrestaShop), (4) APIs/webhooks (reasonable usage). NOT ALLOWED: (1) Mining scripts (cryptocurrency, Bitcoin), (2) Proxies/VPNs (Tor exit nodes, open proxies), (3) File sharing (torrent trackers, warez), (4) IRC bots/servers. Scripts must not exceed CPU/RAM limits.
How do I appeal a suspension or termination?
To appeal: (1) Email abuse@lilder.com with: (a) Account email/username, (b) Suspension reason (from notification), (c) Explanation of circumstances, (d) Steps taken to rectify violation, (e) Commitment to AUP compliance. (2) Our team reviews appeals within 48 hours, (3) If approved: account reinstated with final warning, (4) If denied: you have 7 days to retrieve backups before permanent deletion. Appeals are granted for: first-time offenders, unintentional violations, compromised accounts (hacked). Repeat offenders or severe violations are rarely reinstated.
Have Policy Questions?
Contact our compliance team for clarification on acceptable use, resource limits, or enforcement procedures!
Contact Compliance TeamContacts
Contact Information
Feel free to reach out with any questions about Domain Registration, Web Hosting, Bulk SMS, or Website Design.
San Jose,, CA, US.
Email:
support@lilder.com
Phone:
+1 873 300 0545
Address:
50 W San Fernando St, Suite 900
San Jose, US.