Lilder Privacy Policy - Your Data, Your Rights
At Lilder, we take your privacy seriously. Our Privacy Policy explains how we collect, use, protect, and share your personal information in compliance with GDPR, POPIA, and international data protection laws. We're committed to transparency, security, and your data rights.What We Collect
1. Contact Information - Name, email, phone, billing address2. Account Data - Username, password, service usage
3. Payment Information - Credit card details (encrypted & tokenized)
4. Technical Data - IP addresses, browser type, cookies
5. Customer Support - Support tickets, chat logs, email communications
+
% GDPR Compliant
+
Years Trusted
+
-Bit Encryption
Transparent Data Collection & Protection Practices
We collect only the information necessary to provide our hosting services, protect your account, and comply with legal obligations. You have full control over your data.
We collect personal information (name, email, phone), billing data, technical information (IP addresses, cookies), and service usage data to deliver hosting services, process payments, provide support, and improve our platform. Your data is encrypted during transmission (SSL/TLS), stored securely on encrypted servers, and accessed only by authorized personnel. We never sell your personal information to third parties. Data is shared only with payment processors (Stripe, PayPal), support systems (Zendesk), and analytics providers (Google Analytics) under strict privacy agreements.
Data Minimization
We collect only essential information required for services
Encryption & Security
256-bit SSL encryption, secure storage, access controls
No Data Selling
We never sell or rent your personal information
Your Data Rights
Access, rectify, delete, or port your data anytime
Why Our Privacy Practices Matter
GDP$ & POPIA Compliant Data Protection
We comply with the strictest data protection regulations worldwide, including GDP$ (Europe), POPIA (United States), and CCPA (California), ensuring your personal information is handled with the highest standards of privacy and security.
Our privacy practices align with GDP$ (General Data Protection Regulation), POPIA (Protection of Personal Information Act), and CCPA (California Consumer Privacy Act). You have the right to: (1) Access your personal data, (2) Rectify incorrect information, (3) Delete your data (right to erasure), (4) Port data to another service, (5) Withdraw consent, (6) Object to processing, (7) Restrict processing. We respond to data requests within 30 days and provide free annual data reports.
GDP$ Compliance
Full compliance with EU data protection regulation
POPIA Compliance
Global data protection law adherence
Data Subject Rights
Access, rectify, delete, port your data anytime
Privacy Officer
Dedicated officer for data protection inquiries
% GDPR Compliant
+
-Bit Encryption
+
Day Response Time
+
Years Trusted
Frequently Asked Questions
What personal information do you collect?
We collect: (1) Contact information (name, email, phone, billing address), (2) Account data (username, password hashes, service settings), (3) Payment information (credit card details via encrypted payment processors), (4) Technical data (IP addresses, browser type, cookies, device information), (5) Support communications (tickets, emails, chat logs). We collect only data necessary for providing hosting services, billing, support, and legal compliance.
How do you use my personal information?
We use your data to: (1) Provide hosting services (account setup, maintenance, support), (2) Process payments and manage billing, (3) Communicate service updates and notifications, (4) Improve our platform (analytics, performance monitoring), (5) Comply with legal obligations (tax reporting, law enforcement requests), (6) Prevent fraud and abuse. We never use your data for unsolicited marketing without consent. You can opt out of marketing emails anytime.
What are my data rights under GDPR?
Under GDPR, you have the right to: (1) Access your personal data (free annual report), (2) Rectify incorrect information, (3) Erasure (delete data, 'right to be forgotten'), (4) Data portability (export your data), (5) Restrict processing (limit how we use data), (6) Object to processing, (7) Withdraw consent anytime. Contact our Privacy Officer to exercise these rights. We respond within 30 days.
How long do you retain my data?
We retain data for: (1) Active accounts: Duration of service + 30 days after cancellation, (2) Billing records: 7 years (tax/accounting requirements), (3) Support tickets: 3 years, (4) Server logs: 90 days, (5) Backups: 30 days (then permanently deleted). After retention periods, data is securely deleted. You can request early deletion by contacting support, subject to legal retention requirements.
How can I contact your Privacy Officer?
Contact our Privacy Officer for data protection inquiries, privacy complaints, or to exercise your data rights: Email: privacy@lilder.com | Phone: +27 21 300 3210 | Address: Privacy Officer, Lilder, Texas, United States. We respond to all privacy requests within 30 days. For urgent privacy concerns, mark your communication 'URGENT - Data Protection Request'.
Have Privacy Questions?
Contact our Privacy Officer for data protection inquiries, GDPR requests, or privacy concerns!
Contact Privacy OfficerContacts
Contact Information
Feel free to reach out with any questions about Domain Registration, Web Hosting, Bulk SMS, or Website Design.
San Jose,, CA, US.
Email:
support@lilder.com
Phone:
+1 873 300 0545
Address:
50 W San Fernando St, Suite 900
San Jose, US.