Lilder Our Principles & Core Values - Customer Success First
At Lilder, our core principles guide every decision we make. We believe in customer success, transparency, innovation, and reliability. These values shape our technology choices, support practices, pricing policies, and business operations. We're committed to honest service, ethical business practices, and putting customers first.Our Core Principles
1. Customer Success - Your Growth is Our Success2. Transparency - Honest Pricing, Clear Communication
3. Innovation - Cutting-Edge Technology (LiteSpeed, NVMe)
4. Security - Protecting Your Data & Privacy
5. Reliability - 99.9% Uptime Guarantee
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Years of Integrity
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+ Happy Customers
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% Transparency
Principles That Guide Our Business
Our principles aren't just words on a page - they're the foundation of how we operate and serve our customers every single day.
We believe customer success should be the primary goal of any hosting company. That's why we invest in LiteSpeed technology, provide 24/7 expert support, and maintain honest pricing with zero renewal increases. Transparency means no hidden fees, clear terms of service, and open communication. Innovation drives our technology choices - from NVMe SSDs to advanced caching. Security and reliability ensure your websites stay safe and online. These principles have guided us since 2011.
Customer Success
Your growth and online success is our primary mission
Transparency
Honest pricing, clear policies, open communication always
Innovation
Latest technology: LiteSpeed, NVMe, CloudLinux, AI tools
Reliability
99.9% uptime SLA with enterprise-grade infrastructure
How Our Principles Benefit You
Values That Translate to Real Benefits
Our principles aren't abstract concepts - they directly impact the quality of service you receive and the value you get from your hosting.
Customer Success means we proactively monitor servers, provide free migration, and offer 24/7 support. Transparency delivers honest pricing with zero renewal increases and clear terms. Innovation gives you LiteSpeed performance, NVMe speed, and cutting-edge features. Security includes free SSL, malware scanning, and DDoS protection. Reliability ensures 99.9% uptime with redundant infrastructure. Principles that work for you.
Honest Pricing
No hidden fees, no renewal tricks - transparent pricing always
Expert Support 24/7
Real hosting experts available via chat, phone, email anytime
Latest Technology
LiteSpeed, NVMe, CloudLinux - innovation you can feel
Security First
Free SSL, backups, malware scanning - protection included
Years of Integrity
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+ Customers Trust Us
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% Uptime SLA
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Hidden Fees
Frequently Asked Questions
What does 'customer success first' mean in practice?
Customer success means we prioritize your online success over short-term profits. Practically, this translates to: free website migration, 24/7 expert support, proactive server monitoring, honest pricing with zero renewal increases, investing in premium technology (LiteSpeed, NVMe), and 30-day money-back guarantee. We succeed when you succeed.
How do you ensure transparency?
Transparency is embedded in everything: honest pricing (no hidden fees, no renewal tricks), clear terms of service (written in plain language), open communication (regular newsroom updates), public system status page, and accessible support team. What you see is what you get. We don't believe in bait-and-switch tactics.
How does your commitment to innovation benefit me?
Our innovation focus delivers real performance benefits: LiteSpeed web servers (3x faster than Apache), NVMe SSD storage (10x faster than regular SSDs), CloudLinux OS (enhanced stability), LSCache (built-in WordPress optimization), and latest PHP versions. You get cutting-edge technology at affordable prices. Innovation without the premium price tag.
What security principles do you follow?
Our security principles include: Defense in Depth (multiple security layers), proactive protection (malware scanning, DDoS mitigation), data privacy (respecting customer information), regular updates (security patches applied promptly), and transparency (security incident disclosure). Free SSL certificates, automated backups, and CloudLinux isolation are standard.
How do you maintain 99.9% uptime reliability?
Reliability requires enterprise-grade infrastructure: redundant network connectivity (multiple upstream providers), NVMe RAID-10 storage (hardware redundancy), automated monitoring (24/7 system checks), rapid response (technical team on standby), and quality hardware (Dell/HP enterprise servers). Backed by 99.9% uptime SLA with compensation for downtime.
Questions About Our Values?
Contact our team to learn more about our principles, values, and commitment to customer success!
Contact Our TeamContacts
Contact Information
Feel free to reach out with any questions about Domain Registration, Web Hosting, Bulk SMS, or Website Design.
Fourways, Johannesburg,, Gauteng, ZA.
Email:
support@lilder.com
Phone:
+27 10 300 0545
Address:
The Pivot, Block A, 5th Floor, Montecasino Blvd
Fourways, Johannesburg, ZA.