Refund Policy - 30-Day Money-Back Guarantee

To request a refund: (1) Submit a support ticket via your client portal (Login → Support → Open Ticket), (2) Select 'Billing' department and 'Refund Request' subject, (3) Include your account email and reason (optional), (4) Our team processes requests within 24 hours, (5) Refund issued to original payment method (credit card, PayPal) within 3-5 business days. You'll receive email confirmation when the refund is processed.

Refund timeline: (1) Request review: 24 hours (we verify eligibility and process request), (2) Refund issuance: 1-2 business days (funds returned to payment processor), (3) Bank/card processing: 2-5 business days (depending on your financial institution). Total time: 3-7 business days from request to funds in your account. PayPal refunds are typically faster (3-5 days) than credit card refunds (5-7 days).

Partial refunds after 30 days are not automatically provided, but we consider exceptional circumstances: (1) Service disruptions: Extended downtime (beyond SLA) may qualify for prorated credits, (2) Billing errors: Incorrect charges are always refunded, (3) Cancellation mid-cycle: No prorated refunds for unused time after 30 days. For disputes, contact billing@lilder.com. We evaluate each case individually and may offer account credits as goodwill gestures.

Domain registrations are NOT refundable due to registry fees charged by domain authorities (ICANN, registrars). When you register a domain, we pay non-refundable fees to the registry. However: (1) You retain ownership of the domain for the registered term (1 year, 2 years, etc.), (2) You can transfer the domain to another registrar anytime, (3) Free domains (included with hosting) are revoked if hosting is refunded within 30 days, or charged at regular registration price ($15-$20).