Lilder Report Abuse - Submit Violations & Complaints
Help us maintain a safe and compliant hosting environment. Report spam, malware, copyright infringement, phishing, or Terms of Service violations. We investigate all abuse reports within 24 hours and take appropriate action.Reportable Violations
1. Spam/Bulk Email - Unsolicited commercial emails, spam complaints2. Malware/Viruses - Malicious software, virus distribution
3. Copyright Infringement - DMCA violations, pirated content
4. Phishing - Fraudulent websites impersonating legitimate services
5. TOS Violations - Prohibited content, resource abuse, illegal activities
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Hour Response
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Years Compliant
How to Report Abuse & Violations
We take abuse reports seriously and investigate all complaints within 24 hours. Your report helps us maintain a safe, compliant, and trustworthy hosting environment for all customers.
To report abuse, email abuse@lilder.com with: (1) Your contact information (name, email, phone), (2) Nature of violation (spam, malware, copyright, phishing, TOS), (3) Evidence (URLs, email headers, screenshots, IP addresses), (4) Detailed description of the abuse. Our abuse team investigates within 24 hours, contacts the account holder for explanation, and takes action (warning, suspension, termination) based on severity. Anonymous reports are accepted, but contact information helps us follow up with you. All reports are handled confidentially.
24-Hour Investigation
All abuse reports reviewed and investigated within 24 hours
Confidential Reporting
Your identity and report details kept confidential
Swift Action
Violations result in warnings, suspensions, or terminations
Anonymous Option
Submit reports anonymously if you prefer
Why Abuse Reporting Matters
Maintaining a Safe & Compliant Platform
Abuse reporting protects our hosting community, prevents blacklisting, ensures legal compliance, and maintains our reputation as a trustworthy hosting provider.
We enforce strict Acceptable Use Policies and Terms of Service to prevent abuse. Common violations include: (1) Spam/Bulk Email (SPF/DKIM failures, spam complaints), (2) Malware/Viruses (infected files, malicious scripts), (3) Copyright Infringement (pirated movies, software, music), (4) Phishing (fake login pages, credential theft), (5) Resource Abuse (excessive CPU, bandwidth). Violations are handled according to severity: First offense = warning, Second offense = suspension, Severe violations = immediate termination. We comply with DMCA, CAN-SPAM, and international regulations.
DMCA Compliance
Handle copyright infringement per Digital Millennium Copyright Act
Spam Prevention
CAN-SPAM Act compliance, email monitoring, abuse prevention
Malware Scanning
Automated malware detection and removal on all servers
IP Reputation
Maintain clean IPs, prevent blacklisting, ensure deliverability
Hour Response
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% Investigated
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-Tier Enforcement
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Years Compliant
Frequently Asked Questions
What types of abuse can I report?
You can report: (1) Spam/Bulk Email (unsolicited emails, spam complaints, SPF/DKIM failures), (2) Malware/Viruses (infected websites, malicious downloads, virus distribution), (3) Copyright Infringement (pirated movies, software, music, DMCA violations), (4) Phishing (fake login pages, credential theft, impersonation), (5) TOS Violations (prohibited content, resource abuse, illegal activities). Include URLs, email headers, screenshots, or IP addresses as evidence.
How do I submit an abuse report?
Email abuse@lilder.com with: (1) Your contact info (name, email, phone - optional for anonymous reports), (2) Violation type (spam, malware, copyright, phishing, TOS), (3) Evidence (URLs of offending pages, email headers with full source, screenshots, IP addresses, timestamps), (4) Description (detailed explanation of the abuse). Our team responds within 24 hours with a case number and investigation timeline.
What happens after I submit a report?
After submission: (1) Acknowledgment (you receive case number and confirmation within 24 hours), (2) Investigation (our abuse team reviews evidence and contacts account holder), (3) Account Holder Response (customer has 48 hours to explain or rectify), (4) Action Taken (warning, suspension, or termination based on severity), (5) Follow-up (you're notified of resolution). Serious violations (malware, phishing) result in immediate suspension pending investigation.
Can I report abuse anonymously?
Yes, anonymous reports are accepted. However, providing contact information helps us: (1) Request additional evidence if needed, (2) Update you on investigation progress, (3) Notify you when the violation is resolved. If you prefer anonymity, include as much detail and evidence as possible in your initial report (URLs, email headers, screenshots, timestamps). We never disclose reporter identities to account holders without explicit consent.
How quickly will action be taken?
Timeline varies by severity: (1) Critical violations (malware, phishing, active spam): Immediate suspension within 1-4 hours, (2) DMCA/Copyright: Content removal within 24-48 hours per DMCA safe harbor, (3) Minor TOS violations: Warning issued within 24 hours, 48 hours to comply, (4) Repeat offenses: Immediate suspension or termination. Our average resolution time is 24-72 hours from initial report to final action. You'll receive status updates via email.
Need to Report Abuse?
Contact our abuse team immediately to report spam, malware, copyright violations, or TOS breaches!
Report Abuse NowContacts
Contact Information
Feel free to reach out with any questions about Domain Registration, Web Hosting, Bulk SMS, or Website Design.
Kilimani, Nairobi,, Nairobi, KE.
Email:
support@lilder.com
Phone:
+254 720 706 893
Address:
Blue Violet Plaza, 4th Flr, Kindaruma Rd,
Kilimani, Nairobi, KE.